What to Expect
Our patients will have a choice of booking an in-person appointment or a virtual one at any of the clinic locations. If you are coming to the Rylon Clinic for the first time, here is what your journey might look like.
Booking an Appointment
Arriving for your appointment
When you arrive at the hospital of your choice, you’ll be greeted by the reception team who will offer you a seat in the waiting area. Mr Naji will come and greet you, and escort you to the clinic room. Virtual consultations When you choose to book a virtual consultation, you will be sent a secure link via email, which you can use to join at the time of your appointment. You will also be sent a reminder 24 hours before your appointment. Please make sure you are in a quiet, private environment where you won’t be overheard. You can join from your phone, tablet or computer, and please ensure your microphone and speakers are working ahead of time. You can join also with a member of your family, partner or a friend to support you should you wish. During your consultation Mr Naji will take time to listen to your concerns, understand your symptoms and go through any relevant medical history with you. It’s important that Mr Naji has a clear and full picture of your situation so that he can offer the best possible advice and recommend suitable next steps. Hence the importance of filling all the sections in the history questionnaire sent prior to your appointment. If a physical examination is required during an in-person appointment, you’ll have a chaperone, usually one of the nursing staff at the hospital. Most initial consultations last between 20-30 minutes. Next steps Once Mr Naji has thoroughly understood your symptoms and situation, he will recommend some next steps. This will vary greatly depending on your individual needs but might include arranging scans and tests or prescribing medications. If the next steps require you to come into the hospital, Mr Naji will arrange for the hospital team to contact you to book an appointment that is suitable for you. Patients aren’t usually recommended surgery during the initial consultation. If the results of your scans or tests indicate that you would benefit from a surgical procedure, Mr Naji will discuss this in detail with you during a follow-up consultation.